A reader has made our day and yours too!
Frances | August 26, 2009
Remember our post about the $1 General Mills coupon that Target refused to use on the cereal cups? Here is the link to the post. In summary they told us that the coupons were not intended for the cups. So we had them remove the cups from our groceries. A reader D… ran into the same issue on her second visit to Target in Mobile.
Here is what she writes:
First, I would like to say that I love your website. I’ve only been going to it for a few weeks now. A friend at work told me about you and I’ve been hooked ever since. I have been telling my friends and relatives too.
I read an article you wrote about a week ago about the $1 off General Mills cereal coupon at Target. You said that it did not work at your Target because the individual bowls cost less than the coupon. At my nearby Target…where they cost $1, I went in and bought some free with the General Mills coupon.
However, when I went in there for a second trip to pick up two items and to “get” a few more cereal cups the cashier and manager denied me. They said that the coupon was for the boxes of cereal and not the cups. I told them that the coupon did not state this. After debating for a minute, I told them to take the cereal cups off my bill and asked for the coupons back.
I called the corporate office and got a very nice lady that said that they should have taken my coupons and apologized. She said that they will be sending me a coupon for $3 off my visit and I asked her to please send me a copy of the coupon policy, which I will keep with my coupons when I go shopping in the future.
The lady at corporate said that if a coupon is more than the product, the store is supposed to take the coupon for the amount of the product.
The following is the email the corporate office sent.
D…
______________________________________________________________
Thanks for asking us about using coupons at Target. Coupons are a great way to save even more when shopping with us, and it’s easy to use them at our stores. Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.
When accepting coupons, we use the following guidelines:
- We accept two kinds of coupons: Target-issued and manufacturer-issued.
- We’ll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
- We can’t give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we’re able to adjust the value of the coupon to equal the price of the item.
- We can’t accept coupons from other retailers, or coupons for products not carried in our stores.
- All valid coupons should be presented to the cashier while you’re checking out.
For questions about using a specific coupon, we encourage you to stop by the Guest Service Desk and ask to speak with the Guest Service Team Leader. They’ll do their best to help while you’re in the store. If you still have questions after speaking with them, please call our Guest Relations team at (800) 440-0680. Either way, we’re here to help!
We appreciate the opportunity to share this information with you.
Sincerely,
Val
Target Guest Relations
Way to go D…! If you would like an copy of the email so you can keep it with you when you shop at Target, send an email to Frances at Frugal Fairhope dot com.




